Effective Date: 01/01/2025

Welcome to Elite Software Solution INC, your trusted online retailer of SSL certificates and digital security solutions. We strive to provide high-quality products and exceptional customer service. However, we understand that there may be circumstances where you need to request a refund or return. This Refund & Returns Policy outlines the terms and conditions for refunds and returns related to purchases made on our website, https://esoftwaresolution.net.

By making a purchase on our Site, you agree to the terms of this policy. If you have any questions, please contact us at support@esoftwaresolution.net or call us at +1 989 303-3920.

1. Refund Policy

Eligibility for Refunds

Due to the nature of digital products, SSL certificates are non-tangible and irrevocable once issued. Therefore, we generally do not offer refunds after an SSL certificate has been issued. However, refunds may be considered under the following circumstances:

• The SSL certificate has not yet been issued or activated.

• There was an error on our part (e.g., incorrect product delivered or technical issues).

• You have canceled your order within the specified cancellation period (see Section 2 below).

Non-Refundable Situations

Refunds will not be provided in the following cases:

• The SSL certificate has already been issued or activated.

• You have changed your mind or no longer need the product.

• The product was purchased during a sale or promotional period (unless otherwise stated).

• The request is made after the cancellation period has expired.

Processing Refunds

If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

2. Cancellation Policy

Cancellation Period

You may cancel your order for an SSL certificate within 24 hours of purchase, provided the certificate has not yet been issued or activated. To request a cancellation, please contact us at support@esoftwaresolution.net with your order details.

Processing Cancellations

If your cancellation request is approved, we will process a full refund to your original payment method. Please allow 7-10 business days for the refund to be processed.

3. Returns Policy

Since SSL certificates are digital products, there is no physical product to return. Therefore, our returns policy does not apply to SSL certificates.

4. Disputes and Chargebacks

If you believe there has been an error with your purchase or you are dissatisfied with our services, please contact us at support@esoftwaresolution.net before initiating a chargeback with your payment provider. We are committed to resolving any issues promptly and fairly.

Unauthorized chargebacks or disputes may result in the suspension of your account and future purchases with us.

5. Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a refund or cancellation, please contact us at:

Elite Software Solution INC
Email: support@esoftwaresolution.net
Phone: +1 989 303-3920
Address: 312 W 2nd St Unit A 962, Casper, WY 82061, UNITED STATES

Thank you for choosing Elite Software Solution INC. We value your trust and are committed to providing you with a seamless and satisfactory experience.