Effective Date: 01/01/2025

Welcome to AC-NODE PTY LTD , your trusted online retailer of SSL certificates and digital security solutions. We strive to provide high-quality products and exceptional customer service. However, we understand that there may be circumstances where you need to request a refund or return. This Refund & Returns Policy outlines the terms and conditions for refunds and returns related to purchases made on our website, https://esoftwaresolution.net.

By making a purchase on our Site, you agree to the terms of this policy. If you have any questions, please contact us at support@esoftwaresolution.net or call us at +61 485511220

1. Refund Policy

Eligibility for Refunds

•   Offer a clear “14-day no-questions-asked refund” (or “right to cancel for 14 days from purchase”) — for all purchases, not just in rare cases.

• Remove or heavily limit the “non-refundable if issued/activated / sale items / change of mind / promotional period” clauses.

• Ensure the refund policy is simple, unconditional (for the refund window), and does not discriminate based on promotional or product-type status.

If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

2. Cancellation Policy

Cancellation Period

You may cancel your order for an SSL certificate within 24 hours of purchase, provided the certificate has not yet been issued or activated. To request a cancellation, please contact us at support@esoftwaresolution.net with your order details.

Processing Cancellations

If your cancellation request is approved, we will process a full refund to your original payment method. Please allow 7-10 business days for the refund to be processed.

3. Returns Policy

Since SSL certificates are digital products, there is no physical product to return. Therefore, our returns policy does not apply to SSL certificates.

4. Disputes and Chargebacks

If you believe there has been an error with your purchase or you are dissatisfied with our services, please contact us at support@esoftwaresolution.net before initiating a chargeback with your payment provider. We are committed to resolving any issues promptly and fairly.

Unauthorized chargebacks or disputes may result in the suspension of your account and future purchases with us.

5. Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with a refund or cancellation, please contact us at:

AC-NODE PTY LTD
Email: support@esoftwaresolution.net
Phone: +61 0485511220
Address: 7 BLAIR GR, KINROSS WA 6028, AUSTRALIA

Thank you for choosing AC-NODE PTY LTD . We value your trust and are committed to providing you with a seamless and satisfactory experience.